John Rudden
State Manager

Toll Express

Transport - Specialised & Domestic Freight Division

Toll Express is Australia’s largest Express pallet carrier, with turnover exceeding $400M, offering national distribution of palletised/unitised freight. Employing over 2,000 people and with 30 company owned branches, Express is the only true national carrier in this market.

A strong focus on customer service and relationships, aligned with a comprehensive regional network and the backing of other Toll divisions underpins our philosophy of customer partnerships. Toll Express is the only transport company to have obtained certification by the Customer Service Institute of Australia under the International Customer Service Standards (ICSS).

1600 vehicles move in excess of 2.3 million tonnes of freight and 2.6 million pallets per annum, ranging from highly sensitive items to bulky commodities and large pieces of mining equipment.

SERVICES

- Express and Economy services for dry freight

- Specialists in time slot deliveries to major retail distribution centres

- Refrigerated services available on selected lanes

- Dangerous goods compliance

- Dedicated teams for mining services and project coordination

- Web based freight management services, including full track and trace

CONSOLIDATED SNAPSHOT OF TOLL EXPRESS

- Employees and sub contractors – 2,000

- Company owned branches/depots – 30

- Vehicles – 1,600

- Annual tonnes handled – in excess of 2.3 million

- Annual pallets handled – in excess of 2.6 million

TOLL EXPRESS – VALUE ADD SERVICES

- Product security, vehicles, depots, personnel

- Dangerous Goods certification

- Damage free delivery, mezzanine floored units

- Customer service linked nationally

- Pallet management

- Toll Group resources

- Delivery performance reporting

- Fatigue/Mass Management certification

John Rudden
State Manager
0399314888
www.tollexpress.com.au

About Us

Vision: ”To be the most successful provider of 'integrated logistics solutions' to the Asian region providing customers with global reach.”

Core Values / Key Strategic Competitive Advantages:

Toll’s core values form our capabilities and strengths as well as our key strategic competitive advantages which sustain us as the Asian region’s leading logistics provider. These are brand, people, safety, relationships, innovation, choice, integration and infrastructure.

Brand - Our brand stands for a total service - for integrity, honesty, reliability, innovation, trust and for 'coming through' for customers. Toll is 'the total logistics solution...'

People - Our people are highly motivated, customer focused and proud of Toll's status as the region's leading logistics provider. From our stable and experienced senior management team to our operations people to our warehouse staff, our people are a critical ingredient to our success.

Safety - Toll places the highest emphasis on Occupational Health & Safety (OHS) in conducting its daily business. The company is committed to the risk management process and shall, so far as is reasonably practicable provide a hazard free workplace.

Relationships - Our customers and suppliers are our partners, and we value the long-term relationships we've developed with existing customers and suppliers and continue to build lasting relationships with all new customers and suppliers.

Innovation - New technologies are the foundation of innovation in the freight and logistics industry. Investment in technology and our partnerships with IT providers have opened the way to true integrated solutions.

Choice - Our access to a comprehensive network of road, air, sea and rail means customers receive the modal solutions best tailored to their needs.

Integration - Our ability to draw on the resources of all the divisions of the Toll Group means we can structure integrated solutions that maximise efficiencies across all elements of the supply chain.

Infrastructure - We have in excess of three million square metres of warehouse space in Australia, New Zealand and Asia, fulfilling our long term customer contracts, in addition to generating numerous other value-add supply chain opportunities for Toll.

Environment – We are committed to ensuring the logistics task is achieved in the most sustainable way possible. In addition to many internal environmental initiatives aimed at reducing greenhouse gas emissions, we also provide our customers with the best options for them to choose, to have their goods moved by the most environmentally friendly means that still has them delivered when they need them.

Community – Toll takes its role in the community seriously. As well as continuing and expanding our highly successful First and Second Step programs for heroin addiction and those in the prison system, our operations across the Asian region are actively supporting many worthy initiatives such as the Boys’ Brigade Sharity Gift Box Project (in Asia), Foodbank Australia and Convoy for Kids.

AWARDS

Service of Excellence Award

Recognising the efforts of employees, nominated by their peers.

Years of service Awards

Recognising and celebrating individual employee Years of Service within the company. (5 years, 10 years, 20 years, etc.)

Safety Person/Team of the Year Award

Recognising employee and team initiatives in Safety in the Workplace nominated by their peers.

OTHER INITIATIVES

Introducing a healthy workplace – Healthy eating, health awareness, involved in cancer fund raisers, etc.

Actively involved in Leadership program

Number of employees / describe your team:

In Ballarat we currently have 8 full time employees and 1 casual P.U.D.Driver. We are also unique to the Express business by repairing and supplying Chep products to major industries in Ballarat and surrounding areas. This adds to our casual employee’s by an average of 5 extra workers a day. As we grow in the future I am confident that our need for more permanent employees will grow.